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& Returns

Shipping Policy for The Solo Mining Co

  1. General Information

    • This Shipping Policy applies to all products purchased through CFLT Limited, UK Company No' 15385088 - with the trading name "The Solo Mining Co", a UK based Bitcoin Mining Hardware store.

    • Our warehouse is located in South East England, where we maintain a comprehensive stock of Bitcoin mining hardware.

  2. Free UK Shipping

    • We offer free shipping to all locations within the UK.

    • Shipments are handled by Royal Mail Special Delivery or UPS, depending on availability and logistics.

    • We strive to dispatch orders on the same day. However, dispatch times may vary depending on courier cut-off times and order processing requirements.

  3. International Shipping

    • For customers outside the UK, we ship our products worldwide.

    • A flat shipping fee of £15 is applicable for international orders, regardless of location. This utilisises country specific postal services.

    • International shipments are optionally handled by UPS at a flat fee of £20.

    • Please note, international customers are responsible for any customs, duties, or taxes imposed by their respective countries.

  4. Dispatch and Delivery Times

    • Orders are typically dispatched the same day if placed before the courier's cut-off time. Orders placed after the cut-off time will be dispatched the next business day.

    • Delivery times within the UK are usually within 1-2 business days after dispatch.

    • International delivery times can vary depending on the destination country and customs processing.

  5. Tracking Your Order

    • Once your order is dispatched, you will receive a tracking number via email.

    • This number can be used to track the progress of your shipment on the courier’s website.

  6. Damaged or Lost Packages

    • In the rare event that your package is lost or arrives damaged, please contact us immediately.

    • We will work with the courier to resolve any shipping issues and ensure a satisfactory resolution.

  7. Changes to Your Order

    • If you need to make changes to your shipping address or order details, please contact us as soon as possible. We cannot guarantee changes can be made once the order is in the dispatch process.

  8. Customer Service

    • For any queries or concerns regarding shipping, please contact our customer service team. We are committed to providing a smooth and hassle-free shopping experience.

Note: The Solo Mining Co reserves the right to update or modify this Shipping Policy at any time without prior notice.

This Shipping Policy provides a comprehensive outline for customers of The Solo Mining Co, ensuring clarity and confidence in our delivery processes.

Return Policy for The Solo Mining Co

  1. General Returns

    • Customers are entitled to return unused, unopened and resalable items within 14 days for a refund.

    • A 15% restocking fee will be applied, which will be deducted from the refund amount.

  2. 14-Day Fault Policy

    • If a product develops a fault within 14 days of purchase and has been used according to the manufacturer's specifications, we will replace it free of charge.

    • This policy does not cover damage resulting from misuse or unauthorized modifications.

  3. 6-Month Repair/Replacement Policy

    • For any issues occurring within 6 months of purchase, we offer repair or replacement services, provided the product has been used in accordance with the manufacturer’s specifications.

    • Customers are responsible for the return shipping of the item.

    • This policy is in alignment with the UK Consumer Rights Act 2015.

  4. Proof of Purchase

    • Customers are advised to keep their receipt as proof of purchase, which is necessary for validating any warranty claims.

  5. Exclusions

    • Our warranty does not extend to damage caused by misuse, unauthorized modifications, or environmental factors.

  6. Processing Time

    • We aim to process all returns, refunds, and repairs promptly, with a typical timeframe of within 7 days.

  7. Policy for Original Purchaser

    • Refunds, returns, and repair services are available exclusively to the original purchaser, contingent upon presenting proof of purchase.

  8. Contact Information

    • For any inquiries or to initiate a return or warranty claim, please contact us at

Note: The Solo Mining Co reserves the right to update or modify this Return Policy at any time without prior notice.

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