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Payment Policy

Payment Policy for The Solo Mining Co

  1. Accepted Payment Methods

    • We accept all major credit and debit cards through our payment processing partner, as well as Paypal.

    • Cryptocurrency payments are currently a manual, offline process due to the web-shop host's inability to integrate an open source payment processor's API. We are currently working on integrating BTCPay Server ourselves. In the meantime, please get in touch and we will be happy to process the order manually. 

  2. Secure Transactions

    • All transactions are secured and encrypted to ensure the highest level of security for your financial information.

    • We do not store credit card details or have access to your credit card information.

  3. Currency and Conversion

    • All transactions are processed in the currency displayed on our website.

    • For customers paying with cryptocurrency, the conversion rate will be determined by Coinbase at the time of the transaction.

  4. Transaction Confirmation

    • Upon successful completion of your payment, you will receive an email confirmation detailing your transaction.

  5. Payment Processing Time

    • Credit/debit card transactions are typically processed immediately.

    • Cryptocurrency transactions may require additional time for confirmation on the blockchain network.

  6. Refunds and Cancellations

    • General Policy: In the case of refunds or cancellations, the amount will be credited back to the original method of payment. Please note that the refund process may take some time to reflect in your account.

    • Refund Fees: Please be aware that for refunds, especially those processed through payment services like PayPal, the customer will be responsible for any transaction fees imposed by the payment processor. These fees are typically non-refundable and will be deducted from the total refund amount.

    • Cryptocurrency Refunds: Refunds in cryptocurrency will be based on the value of the item, not the value of the cryptocurrency at the time of the refund. 

    • Processing Time: Refund processing times may vary depending on the payment method used. Credit/debit card refunds are typically processed quickly, whereas cryptocurrency refunds may require additional time for confirmation on the blockchain network.

    • Payment Method Specifics: For specific details regarding refund policies of individual payment methods (e.g., PayPal, credit cards), please refer to the respective payment service provider's terms and conditions.

  7. Payment Declines

    • If your payment is declined, please contact your bank or payment service provider for further information.

    • For issues related to cryptocurrency payments, please contact Coinbase support.

  8. Contact Information

Note: The Solo Mining Co reserves the right to update or modify this Payment Policy at any time without prior notice.

This Payment Policy is crafted to provide a comprehensive and clear understanding of the payment procedures and options available at The Solo Mining Co, ensuring a secure and efficient transaction process for all customers.

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